At Tool Miser, we know you have questions.
We’re here to provide clear answers to make your shopping experience seamless.
1. What is your Return Policy?
We want you to be happy with your purchase.
If you need to return an item, here’s what to do:
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Condition of Items: Items must be unused and in original packaging.
2. How do I cancel an order?
Need to cancel an order? Here’s how:
- Cancellation Request: Fill out our Order Cancellation Request Form.
- Act Quickly: It’s best to cancel as soon as possible. We can’t guarantee cancellations once an order has shipped.
3. What forms of shipping do you offer?
We provide several shipping options to suit your needs:
- Standard Ground: 1-5 business days
- Second Day Air Express: 2 business days
- Next Day Air Express: 1 business day
4. Where do I find warranty information on products?
Warranty information varies by brand.
To find the warranty details for your product:
- Visit Our Warranty Page: Check the Warranty Information section on our website.
5. What countries do you ship to?
We ship orders worldwide!
However, some manufacturers limit shipping to the US only.
6. What is the cutoff time for express shipping?
For express orders, timing is crucial:
- Cutoff Time: All express orders must be submitted before noon (PST) Monday to Friday to ship the same day.
- Heavy Items: For items over 150 lbs, the cutoff is 10 AM (PST).
7. What are the rules for free shipping?
We love to offer free shipping!
Here’s how to qualify:
- Continental US Only: This offer applies to the continental US; discounted shipping is available for international orders.
8. Do you charge sales tax?
Yes, we do charge sales tax where applicable.
9. What forms of payment do you accept?
We make payment easy with various options:
- Digital Wallets: PayPal, Venmo, Cash App, and Bitcoin are also accepted.
10. Can I ship to a different address than my billing address?
Absolutely!
During checkout, you can enter a separate shipping address.
This makes it easy to send gifts or have items delivered to your workplace.
We’re Here to Help
If you have more questions, don’t hesitate to reach out.
Our customer service team is ready to assist you with anything you need.