Return and Exchange Policy
We’ve Got You Covered
We understand that sometimes things don’t go as planned.
Maybe the tool you ordered isn’t the right fit.
Or perhaps it arrived damaged.
No worries—we’re here to help.
Our Return Policy
At Tool Miser, we believe in hassle-free returns.
Here’s how it works:
- 30-Day Return Window: You have 30 days from the date of purchase to return your item.
- Condition of Items: Items must be unused and in their original packaging.
- Refund Process: Once we receive your return, we’ll process your refund within 5-7 business days.
How to Initiate a Return
Returning an item is simple.
Just follow these steps:
- Contact Us: Get in touch with our customer service team via phone or chat.
- Provide Your Details: Have your order number and purchase date ready.
- Explain the Reason: Let us know why you’re returning the item.
- Receive Your Return Label: We’ll send you a prepaid return label to make it easy.
Exchange Policy
Need a different tool?
We’ve got you covered with our exchange policy.
Here’s what you need to know:
- Same Process as Returns: Just follow the same steps as above to initiate an exchange.
- New Item Availability: Make sure the item you want is in stock before requesting an exchange.
What’s Not Covered
We want to be upfront about what isn’t included in our return policy:
- Used Items: We can’t accept returns on items that have been used.
- Custom Orders: Any special orders or customized items are final sale.
- Non-Returnable Items: Certain items, like personal protective equipment, may not be eligible for return.